CBW retention through knowledge -

CBW retention through knowledge Ltd is a provider of proven products that simply “work” by retainin more of your customers.

 

If you would like to improve your customer retention and at the same time increase revenue and profitability – then contact us.

 

Dealerships, Groups, PLCs, Vehicle Manufacturers, Bodyshops and other suppliers within the automotive and leisure sectors have seen real growth, by utilising our services.  

Central to our approach is the development of a working relationship with our clients: a one size fits all approach is a poor way to conduct business, we therefore offer services that are tailored to client’s needs. By supporting growth and improving business sustainability, we use newly developed and unique products that simply lock your customer into your facility.

 

This provides you with improved:

 

• Customer Retention

• Parts Sales

• Financial and Insurance product Sales

• Car Sales both New and Used

• Bodyshop Retail Repairs

• Service Hours and job numbers

• Job deployment via a new First Notification of Loss – Call Centre who also “manage” and "handle" any claim

 

How do we do this?

 

We maximise business impact through the design, development and delivery of innovative and engaging solutions combing best practice – gained by working within the industry for more than 87 years.

 

Most of the products we supply are “insurance-backed guarantee” and not the “standard insurance” policies sold elsewhere, this means that once sold your customers can only redeem the product at your facility. This is the key difference between our “guarantee products and the competitors insurance products”.  Insurance products give the insurer control – our products leave you in control.

Example:

 

If you use our GAP policy for example and the customer makes a claim – we pay the “suppling” Dealer (that sold the vehicle) and not the customer the funds. This simple way of conducting business ensures the customer is contacted by you and purchases their next vehicle from you as you have the GAP funds paid directly to you. This ensures your customer does not disappear to a competitor!

 

Call us - we will have a product that will make a fundamental change to your business – for the better.

 

                   “How can you plan the customer journey if you don’t have a customer retention strategy?”

 

                                          With CBW retention through knowledge - you can!